ORDER PROCESSING Please know that since we operate Monday through Friday, orders placed after 1pm PST on Friday and on weekends will not be processed for fulfillment until the following business day.
PROCESSING TIMES For all orders placed through superfineink.com, please allow up to 2 business days for handling; in most cases, we will ship your order the next day or the following business day.
SHIPPING WITHIN USA Shipping to USA is shipped through USPS or UPS. Shipment will take up to 6 business days. Tracking number is provided.
SHIPPING WITHIN CANADA Shipment is done through Canada Post or UPS. Depending where you are located, it may take up to 2-8 business days for arrival. Tracking number is provided. Timeframe does not include handling time.
SHIPPING INTERNATIONALLY International orders are shipped by USPS. Shipping time varies based on your location. It may take up to 7-14 business days. Tracking number is provided.
RUSH SHIPPING Expedited shipping service can be used upon request.
ORDER CANCELLATION Orders cannot be canceled once submitted. Due to our commitment to process orders quickly, once the checkout process is completed our warehouse is immediately notified to pick and pack the order for shipment. The only exception to this is for products that are backordered. A backorder maybe be cancelled anytime prior to shipping.
REFUSED SHIPMENTS Customer is responsible for additional charges in case(s) of missed delivery, re-delivery and refused packages.
ADDRESS CORRECTION It is the customer responsibility to ensure and confirm the billing and shipping information before placing an order, there may be additional charge due to package interception for address change.